jib baji Privacy Policy

1 Definitions and Scope

In this Privacy Policy, "we", "our", and "platform" refer to jib baji and its operating entity. "You" or "user" refers to any person using our website, mobile application, or any digital service.

"Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, national ID number, financial transaction details, or IP address.

This policy applies to all digital services of jib baji. If you access our services from outside Bangladesh, it is your own responsibility to consider applicable local laws.

2 Information Collection

jib baji collects user information in several ways. The main sources of information collection are listed below:

2.1 Information Provided Directly

Information you provide during account registration is collected directly. This includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for transactions)
• Details of any communication you make with customer support

2.2 Automatically Collected Information

Some information is collected automatically while using the platform, such as:

• IP address and device type
• Browser version and operating system
• Login time and location data
• Gaming activity and betting history
• Time spent on the site and list of pages visited

2.3 Information Received from Third Parties

In some cases, information may be received from authorised third parties for identity verification, fraud prevention, or payment processing. This information is used only for the necessary purposes.

3 Purpose of Information Use

jib baji uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To complete deposits and withdrawals securely.
• Service Improvement: To analyse user behaviour and improve the platform experience.
• Security: To detect and prevent unauthorised access, fraud, and manipulation.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Legal Compliance: To maintain records and reports as required by applicable law.
• Promotional Communications: To send offers and updates with your consent.

Your information is never sold to unrelated third parties for advertising purposes.

4 Cookies and Tracking Technology

jib baji uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help our site function properly.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics to monitor and improve site usage.

4.2 Cookie Controls

Most modern browsers allow you to disable or delete cookies. However, disabling essential cookies may cause some parts of the platform to not work properly.

5 Information Storage and Security

jib baji applies industry-standard technical and administrative measures to keep your personal information secure.

5.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information is stored in encrypted databases.
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

5.2 Data Retention Period

Information is retained for as long as your account is active and for as long as necessary to meet legal obligations thereafter. Financial transaction records may be kept for an extended period as required by law.

After a request to close or delete an account is submitted, information is permanently deleted within a reasonable time, except where legal obligations apply.

6 Sharing Information with Third Parties

Your personal information may be shared with third parties in the following limited circumstances:

6.1 Payment Providers

Necessary financial information is shared with the relevant payment provider to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These third parties are governed by their own privacy policies.

6.2 Technology and Service Partners

Some technical information may be shared with game studios, software providers, and technology partners for platform operations. Personally identifiable information is not directly disclosed to these partners.

6.3 Disclosure for Legal Reasons

Information will be disclosed if required to comply with a court order, a valid request from a law enforcement authority, or applicable law. Where possible, we will attempt to notify you in advance.

7 Your Rights

As a jib baji user, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will respond to valid requests within a reasonable time.

7.2 Right to Correction

If any information stored on your account is incorrect or incomplete, you may request a correction through customer support.

7.3 Right to Deletion

Where there is no legal obligation to retain it, you may request that your personal information be deleted. This request is part of the account closure process.

7.4 Right to Opt Out of Promotional Communications

You may unsubscribe from promotional emails or SMS at any time. However, important service-related messages will continue to be sent.

To learn more about your rights relating to responsible gaming, visit our Responsible Gaming page.

8 Protection of Minors

All casino and betting activities on jib baji are for persons aged 21 or above only. We do not knowingly collect information from minors.

If a user registers by falsely stating they are over 21, the account will be closed as soon as this comes to our attention and all associated information will be securely deleted. This is why a national ID or passport number is required during registration for age verification.

If you suspect that a minor in your household is accessing jib baji, please notify our support team immediately.

9 Policy Changes

jib baji reserves the right to amend this Privacy Policy at any time. If a significant change is made:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or SMS.
• For important changes, a notice will be shown at the next login.

Continued use of the platform after a change will be considered as your agreement to the new policy. To learn about our general terms of service, visit the About Us page.

10 Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following:

• Live Chat: Support is available in Bengali and English via direct chat 24/7.
• Email: [email protected]

We aim to respond to all privacy-related requests within a reasonable time.